FAQs

SHOPPING INFORMATION

There is no Delivery Charges Within U.A.E

Delivery Charges applicable outside of UAE based on the country and city.

usually we get better discounts from our shipping partners Fedex and Ups

therefore delivery charges would be discounted for us due to regularly using

their services repeatedly.

When you order your goods from our website, the it will normally take 2-3 days to deliver it to your Order to your desired  address. The time interval will depend on which of the  shipping methods you select.

Fersawy can, if you wish, consolidate your shipments and ship when you instruct; please then allow up to 6 days (depending upon the level of service you have chosen) for your shipment to arrive at your address. On average, it takes 8-10 business days with the Economy Service, 4-6 business days with Standard Service and 2-3 business days with Express Service.

The longest part of the delivery process is often the final mile (or kilometer) of delivery to your address.

If you are normally out during the day, we can deliver your shipment to your place of work or to a friend – just complete the ‘Delivery address (if different)’ section in your personal details. (This alternative address must be in the same country as your registration address).

You can edit your delivery address at any time before shipping, by pressing ‘Account details’ below your Suite Number. However, once a shipment is released, the delivery address can not be modified.

For more information, please contact our Costumer Services

 

Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.

You receive an invoice at delivery of the ordered goods.

You can cancel your order during the confirmation or while it’s under preparing by logging into your noon account and clicking on “My Account” > Orders. Every product ordered will be listed, by clicking on each you will get the option to cancel.

PAYMENT INFORMATION

You can choose from the following options to pay for your noon orders:

  1. Credit / Debit Cards (Visa, MasterCard, and AMEX)
  2. Cash on Delivery
  3. Apple Pay is only available as a payment method for selected countries on our noon app only, when using a supported device. If Apple Pay is available for your country, you will see this payment option at checkout.

Fersawy provides you with an option to add products to your wish list, which will be viewed from the cart. … You can add items to your wish list by clicking on the “Add to Wish list” link on a product description page. You can move items later from your wish list to the cart and vice versa.

In case the product received by you is damaged or defective, you could return the product in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned product, we will inspect it.

If you change your mind about your purchase, you have the option cancel your order within one hour of purchase. To cancel your order, please follow the steps below; Log in to your END. account. Go to your order history and select the order you wish to cancel.

As well as being notified by email, you can check the progress and status of your order by logging into your noon account and clicking on “My Account” > Orders. Every product ordered will be listed, by clicking on each you will get the status of that product.

When your order is shipped, you will be notified by SMS and email, and once it’s out for delivery you will receive SMS with a link to reschedule, combine or cancel the shipment.

All orders will be shipped by noon Express. However, in a few cases in KSA, it will be handled by our delivery partners.

 

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